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Event Type: Education & Networking

Customer Engagement and the Future of Distribution

Customer Engagement and the Future of Distribution

Written by dev on .

If you ask a typical policyholder, the experience with their Insurance Carrier or Broker is almost universally negative and at best neutral. It could be because they did not like the buying experience or it could because a claim they had was not handled properly.

The root of much the negative customer perception is a mismatch between the brand promise on TV commercials and advertisements and the customer experience. Once a policy is in place, little is done to engage the customer and provide value-added services that can reduce claims, supplement core products, and meet the brand promise.

This panel will explore how to innovate on current distribution models of insurance and engage customers post-sale.

Insurance Enterprise Privacy

Big Data, Analytics, and Enterprise Privacy 2.0

Written by dev on .

InsurTechNY & PrivacyTechNY: Big Data, Analytics, and Enterprise Privacy 2.0

Big Data, Analytics, and Enterprise Privacy

2020 represents a major shift in Enterprise Privacy. Through a series of breaches and data mishaps, the public has realized how ubiquitous their personal data has become and the risks of dissemination or breach. GDPR and CCPA mark the first major legislation to introduce opt-out options for consumers and major fines for violators.

January 1, 2020, marks the first data for which companies must comply with the California Consumer Privacy Act (CCPA) or face potential litigation. To date, most enterprises have been waiting on the sidelines for clarity around the law. However, waiting is no longer an option.

Organizations must proactively cultivate new opportunities or face impending compliance nightmares and emergent legal and reputational risks. To intelligently navigate the landscape, this Event presents experienced thought leaders across multiple disciplines – privacy officers, business leaders, and technologists – to provide forward-looking, authoritative and pragmatic guidance for an effective transition to Enterprise Privacy 2.0.

(CLE Credit: 3.0 credits pending for NY and NJ)