December 15, 2021
InsurTech NY News: Customer First or Digital First
Insurers must make a choice. They can focus on optimizing the front-end of their business creating a seamless customer experience, building customer-centric products, and helping their channel serve the customer. Or, they can rebuild the core, strengthen APIs, implement artificial intelligence and machine learning in underwriting, and replace manual processes with robotic process automation (RPA). […]