Rich James serves as Senior Vice President and Head of MGA & Embedded Markets at HSB – Hartford Steam Boiler, where he leads strategic initiatives to advance delegated authority programs and foster stronger partnerships with managing general agents (MGAs) and embedded insurance platforms. In this senior leadership role, Rich is responsible for shaping go-to-market strategies that enhance distribution, product innovation, and market access within the specialty insurance space.
At HSB, a global specialty insurer known for engineering risk expertise and robust delegated underwriting solutions, Rich drives growth across MGA and embedded channels, aligning the company’s highly regarded insurance capabilities with the evolving needs of insurance intermediaries and insurtech partners. His focus on strengthening market relationships and expanding program authority reflects HSB’s commitment to innovation and operational excellence.
Rich’s leadership addresses the dynamic intersection of MGAs, embedded insurance, and delegated underwriting, empowering partners to deliver tailored specialty products efficiently and effectively. By championing scalable distribution frameworks, Rich supports HSB’s mission to provide differentiated insurance solutions that meet client demands while enabling agile access to capacity, technology, and underwriting expertise.
Recognized within the industry for his strategic insight and collaborative approach, Rich frequently engages with senior stakeholders across insurance carriers, MGAs, insurtech innovators, and broker networks — contributing to thought leadership on how modern distribution models can unlock value in specialty lines.
As SVP and Head of MGA & Embedded Markets, Rich James continues to influence how delegated authority and partner-centric strategies shape the future of specialty insurance at HSB – Hartford Steam Boiler and across the broader ecosystem.
