Sastry Durvasula is the Chief Operating, Information and Digital Officer at TIAA. TIAA is a Fortune 100 company and a leading provider of retirement and investment solutions. Sastry leads four connected pillars of the company: technology, digital and client experience, operations, and shared services. He sits on TIAA’s Executive Committee. He also shapes the company’s AI strategy and enterprise transformation. His scope includes global data and analytics, Client Tech Labs, and strategic partnerships. Sastry spoke at a past InsurTechNY event.
At TIAA, Sastry has led a multiyear move to a modern cloud-based technology stack. He launched the company’s generative AI platform and built an AI partnership with Google. He also helped create TIAA Client Tech Labs to incubate retirement technology and fintech. He serves on the board of TIAA’s India business and advises TIAA Ventures.
Before TIAA, Sastry was Global Chief Technology and Digital Officer and a Partner at McKinsey & Company. He led the firm’s technology and digital organization worldwide. Earlier, he served as Chief Digital Officer and Chief Data & Analytics Officer at Marsh. Marsh is the world’s leading insurance broker. There he built the company’s digital strategy from the ground up. He launched the Bluestream digital broker platform and the Blue[i] risk analytics suite. He also created Marsh Digital Labs to incubate insurtech and risktech.
Sastry spent more than 15 years at American Express in senior technology roles. He served as CIO and Senior Vice President for data and digital technology. He led the company’s big data, AI, and digital payments work.
Sastry holds a master’s degree in engineering from the Indian Institute of Science, where he received the Gold Medal for academic excellence. He is credited with more than 45 patents.
