Karthik Suresh is Field CTO at Cresta, where he focuses on advancing the company’s mission to unlock the full potential of contact centers through human-centric AI—particularly within the health insurance industry. A seasoned technology and AI transformation leader, Karthik brings more than two decades of experience spanning solution architecture, business consulting, product leadership, and enterprise AI strategy.
Prior to Cresta, Karthik spent 19 years at UnitedHealth Group across both UnitedHealthcare and Optum, where he played a key role in driving large-scale digital transformation.
