David Squibb is the President & CEO of CovenirBPO, a leading onshore business process outsourcing (BPO) provider dedicated to strengthening the relationship between insurance carriers, MGAs, insurtechs, and their policyholders. In his role, David empowers the Covenir team to deliver exceptional, empathy-driven service across claims, first notice of loss (FNOL), call center, print and mail, and back-office operations — helping insurers scale operations, reduce costs, ensure compliance, and enhance customer satisfaction.
Under David’s leadership, Covenir continues to innovate within the insurance BPO landscape, launching industry-first solutions such as the Call Surge Guarantee — a commitment to consistent, high-quality call center performance even during catastrophic claim surges — and other strategic offerings that help insurers navigate rising operational demands while protecting policyholder experience. As he has noted, these innovations reflect his focus on delivering strategic value and operational confidence for insurance operations leaders across the industry.
David’s leadership philosophy centers on building strong teams that consistently “WOW” clients through empathy, excellence, and responsiveness in every policyholder interaction. His stewardship builds upon deep expertise in insurance operations, customer service excellence, and business process optimization — all while keeping policyholder outcomes at the forefront of Covenir’s promise.
He holds bachelor’s degrees in business, management information systems, and math from the University of Massachusetts, grounding his executive leadership in analytical rigor and strategic problem-solving. Outside of his professional life, David brings a unique personal perspective to his work, including experiences that have shaped his global outlook and commitment to service.
As President & CEO, David Squibb continues to guide CovenirBPO’s mission to elevate insurance outsourcing — leveraging innovation, people-first strategies, and unwavering commitment to client success.
