Camille Rosales is Founder and CEO of Synervo Group, a customer experience consulting and BPO firm serving insurance, fintech, and other regulated industries. At Synervo, Camille helps companies build and optimize contact centers using technology-driven strategies. She focuses on improving efficiency, reducing costs, and raising customer satisfaction. She brings more than 20 years of experience in customer experience strategy and operations. Camille spoke at our 2025 InsurTech Spring Conference in a fireside chat on “Scaling AI with Proven Contact Center Strategies,” alongside Tushar Kelkar.
Before founding Synervo Group, Camille was Vice President of Customer Support and Account Management at Hippo Insurance. There, she led customer support and underwriting operations for the digital home insurer. She managed a large annual P&L and helped scale the support organization through new technology and contact-center tools. Earlier, she served as Director of Customer Support at Hippo.
Camille’s career spans customer experience and sales leadership across major insurers. She held operations and sales leadership roles at Nationwide and Travelers. Earlier, she worked as an insurance counselor at USAA and in business sales at Sprint. Across these roles, Camille built deep expertise in contact-center operations and customer retention.
Camille Rosales holds an MBA from the University of Phoenix and a BA in Psychology from Temple University. She is also a certified Minority Business Enterprise (MBE) and Women’s Business Enterprise (WBE). For an insurtech audience, Camille brings a customer experience leader’s perspective on contact-center strategy, AI-powered automation, operational efficiency, and scaling human-centered customer support.
