Caleb Cramer is a revenue and growth leader helping independent agencies evolve through smarter strategy and modern technology — without sacrificing the human relationships that built the industry. As Chief Revenue Officer at LAUNCH, he develops scalable, software-driven solutions that empower agencies to expand profitably while staying rooted in client trust.
Caleb previously served as Head of Membership at Indium, where he worked directly with agency principals to elevate operational maturity, strengthen carrier partnerships, and adopt innovations that drive long‑term success. His background includes leading agency channel expansion at Ascend, scaling CRM adoption at AgencyZoom, and advising early-stage startups on go‑to‑market execution.
Having built both sales engines and agency-facing services from the ground up, Caleb understands the real-world pressures facing brokers today: margin compression, rising customer expectations, and the uncertain role of technology in the relationship-driven world of insurance.
At Future of Distribution 2025, Caleb Cramer joins Garrett Droege to debate one of the sector’s defining questions: Is insurance still powered by relationships, or is digital scale now the ultimate advantage? Expect clear insights grounded in agency pragmatism — and a healthy challenge to the idea that innovation means losing the personal touch.
