Common Technology Mistakes for Insurers: Insights from Michael DeGusta

In a recent article, Michael DeGusta, CEO of ClarionDoor, a leading provider of cloud-based SaaS platforms for insurance product distribution, sheds light on the most common technology mistakes made by property and casualty insurance carriers. Drawing from his extensive experience in the industry, DeGusta offers valuable insights and practical solutions to help insurers navigate the complex landscape of technology integration.

1. Embarking on Massive Projects Due to Outdated Systems

One of the most prevalent mistakes observed by DeGusta is the tendency of insurers to embark on massive technology projects simply because their existing systems are deemed “too old.” However, DeGusta emphasizes that it’s crucial for insurers to assess whether their current systems are actually hindering their ability to meet business needs. Instead of fixating on the age of the system, insurers should focus on addressing specific business challenges effectively.

2. Misguided RFP Processes

DeGusta highlights the pitfalls of traditional RFP processes, which often prioritize checklist features over the quality and suitability of technology solutions. He compares the RFP process to buying a car, where the focus should be on quality rather than quantity of features. To address this issue, DeGusta suggests adopting a more strategic approach to RFPs, focusing on aligning technology investments with business goals and priorities.

3. Avoiding Five-Year Implementations

DeGusta cautions against lengthy technology implementations that span multiple years, noting that such projects often lead to delays and inefficiencies. Instead, he recommends adopting an agile approach to technology implementation, with a focus on delivering value incrementally. Insurers should prioritize projects that can be completed within a reasonable timeframe to ensure responsiveness to changing business needs.

4. Recognizing the Role of Insurers

DeGusta underscores the importance of insurers focusing on their core competencies, such as developing innovative insurance products and managing risk, rather than attempting to become technology companies themselves. By leveraging specialized technology providers, insurers can streamline operations and enhance efficiency while staying true to their core business objectives.

5. Embracing Innovation and Best Practices

DeGusta encourages insurers to embrace innovation and best practices in technology adoption, including leveraging APIs for software integration and avoiding the allure of buzzwords without substance. By staying informed about emerging technologies and industry trends, insurers can make informed decisions that drive meaningful transformation and competitiveness.

DeGusta’s insights serve as a valuable guide for insurers seeking to navigate the complexities of technology integration successfully. By avoiding common pitfalls and embracing innovative solutions, insurers can position themselves for long-term success and competitiveness in the evolving insurance landscape.

For more insights and discussions on technology in the insurance industry, don’t miss the upcoming InsurTech NY Spring Conference.