Auto insurance has long been one of the most challenging areas for carriers to manage profitably. Even strong books can come under pressure when loss trends shift, claims complexity rises, repair costs increase, or operational friction slows the path from first notice to resolution.
In this live webinar, Samsung Electronics America and InsurTech NY will bring together insurance and technology leaders to discuss what can be learned from underperforming auto books and the claims environments behind them.
The conversation will focus on the processes, practices, and tools that help teams respond more effectively in the field and across claims operations. From mobile-enabled workflows to better communication, documentation, and operational visibility, the session will explore how insurers can support teams working under pressure while improving outcomes for the book.
What You’ll Learn
- What unprofitable auto books can reveal Practical lessons from books under pressure, including claims patterns, operational gaps, and the signals leaders need to watch.
- How field experience can inform better claims decisions Why real-world claim handling, documentation, communication, and escalation practices matter when trying to improve book performance.
- How mobile technology can support auto claims teams Ways mobile tools can help teams capture information, coordinate work, reduce friction, and support faster decisions in the office or in the field.
- How insurers can approach turnaround work more practically Processes and practices that can help teams move from reactive claim handling toward better operational control and improved outcomes.
Featured Speakers
Lay Ling Khoo
As a Business Development & Partnership Manager in the Financial Services vertical at Samsung Electronics America, Lay Ling drives strategic growth by building impactful alliances with System Integrators (SI) and Independent Software Vendor (ISV) companies. With experience in consultations, global business and market development across B2B verticals such as technology, and finance; Lay Ling brings a depth of knowledge and experience in helping financial institutions bridge technology with business goals to support their growth.
Dylan Brand
Dylan Brand is CEO and Co-Founder of Slate Risk and President of Typhon Risk, where he works with MGAs, MGUs, TPAs, and insurance organizations on underwriting, claims, actuarial, and operational strategy. With deep experience across property and casualty insurance, claims operations, litigation, vendor management, and business process improvement, Dylan brings a practical view of how insurers can improve performance in complex books of business. Previously, he held senior claims and operations roles at James River Insurance Company, where his work included claims automation, vendor operations, system implementation, and virtual automobile claims handling..