Customer Engagement and the Future of Distribution

If you ask a typical policyholder, the experience with their Insurance Carrier or Broker is almost universally negative and at best neutral. It could be because they did not like the buying experience or it could because a claim they had was not handled properly.

The root of much the negative customer perception is a mismatch between the brand promise on TV commercials and advertisements and the customer experience. Once a policy is in place, little is done to engage the customer and provide value-added services that can reduce claims, supplement core products, and meet the brand promise.

This panel will explore how to innovate on current distribution models of insurance and engage customers post-sale.

Agenda

(Complimentary hors d’oeuvres and drinks will be served)

• 5:30 pm Registration & Networking
• 6:00 pm Panel Discussion
• 7:00 pm Networking & Refreshments

Panelists

We are pulling together an all-star cast of panelists from InsurTechs that have figured it out.

Jane Wang – CEO at Optimity

Proactive health evangelist; data science nerd using behavioral science to foster healthy mental and physical lives.

Philippe Lafreniere – Chief Growth Officer at Slice

25 year insurance industry veteran. Phil has led marketing and innovation teams at recognized solutions providers including EIS and EDS.

Marya Propis – SVP at All Risks

Sales and distribution executive with a track record of growth and broker engagement. Marya was awarded the 2019 Insurance Professional of the Year by the NYC Association of Insurance Women. Marya also serves on the board of TrustLayer.

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