Customer Engagement and the Future of Distribution

If you ask a typical policyholder, the experience with their Insurance Carrier or Broker is almost universally negative and at best neutral. It could be because they did not like the buying experience or it could because a claim they had was not handled properly.

The root of much the negative customer perception is a mismatch between the brand promise on TV commercials and advertisements and the customer experience. Once a policy is in place, little is done to engage the customer and provide value-added services that can reduce claims, supplement core products, and meet the brand promise.

This panel will explore how to innovate on current distribution models of insurance and engage customers post sale.


(Complementary hors d’oeuvres and drinks will be served)

  • 5:30 pm Registration & Networking
  • 6:00 pm Panel Discussion
  • 7:00 pm Networking & Refreshments


We are pulling together an all-star cast of panelists from InsurTechs that have figured it out.

We are pulling together an all-star cast of panelists from InsurTechs that have figured it out.

Jane Wang – CEO at Optimity

Proactive health evangelist; data science nerd using behavioral science to foster healthy mental and physical lives.

Philippe Lafreniere – Chief Growth Officer at Slice

25 year insurance industry veteran. Phil has led marketing and innovation teams at recognized solutions providers including EIS and EDS.

Marya Propis – SVP at All Risks

Sales and distribution executive with a track record of growth and broker engagement. Marya was awarded the 2019 Insurance Professional of the Year by the NYC Association of Insurance Women. Marya also serves on the board of TrustLayer.

Our Sponsors

About InsurTechNY

InsurTechNY’s mission is to bring together carriers, brokers, startups, and investors to help accelerate digital transformation of the Insurance industry in greater New York region. We do this by facilitating new relationships and sharing insights from influencers within the industry. Please visit our website, for more details.

Past InsurTechNY event

We hosted close to 100 people for a Sold Out panel on Investing in InsurTech on August 22. Influencers from Carriers/Brokers such as AXA, AIG, Swiss Re, Munich Re and InsurTech startups such as Black Bear Life, Livegenic, and Promptous and investors from Tribeca Capital, Guardian Life and KiwiTech attended the event from the greater NY region and beyond.

Video and pictures from the event below:

Video: Panel on Youtube

PhotosFlickr Event Album

October 22nd 2019

05:30 pm - 08:00 pm


McCarter & English, LLP 825 Eighth Ave., 31st Fl. New York, NY 10019